Privacy Policy

The International Congress for School Effectiveness and Improvement (ICSEI) respects your privacy. Protecting your personal information is important to us. ICSEI collects personal information from its members to satisfy entry requirements, to provide products and services, and to promote professional networking among members. If you require further information on the personal details that ICSEI holds and how it is managed, please call Jenny Lewis on +61 247517974, send an email to admin@icsei.net or write to ICSEI 86 Ellison Rd, Springwood 2777, NSW, Australia.

Consumer Data, Use and Disclosure

ICSEI will only use or disclose information for the purpose for which it was collected, unless the member/individual has consented; or the secondary purpose is related to the primary purpose and a person would reasonably expect such use or disclosure; or the use is for direct marketing in specified circumstances; or in circumstances related to public interest such as law enforcement and public or individual health and safety.

Collection

Collection of personal information is fair, lawful and not intrusive. ICSEI's stores the membership data provided by the members so that when information and products are distributed to members it is done with the most up to date information the member and or Affiliate has provided. Members can access their personal information at any time.

ICSEI does not collect personal information when you visit our site unless you place an order or contact us via our web-based email form.

When you place an order you will be asked for the following personal information: your name, email address, mailing address, delivery address and phone number. We may share this information, and only that information which is absolutely necessary, with those third parties that are involved in the processing of your order. For example, the financial institution that issued your credit card and shipping carrier for delivery of your order.

We do not share, sell, rent or barter any identifiable personal information to any third party without your permission.

When you submit feedback or questions via email, we will request your name and email address. We use this information solely to respond to your enquiries.

Data Quality

ICSEI will take reasonable steps to make sure that the personal information it collects, uses or discloses is accurate, complete and up-to-date.

Data Security

ICSEI takes reasonable steps to protect the personal information it holds from misuse and loss and from unauthorised access modification or disclosure.

Openness

ICSEI make this policy guideline document outlining its information handling practices available to anyone who asks.

Access and Correction

ICSEI provides a member/individual access to his/her personal information it holds about that individual on request.

Anonymity

ICSEI provides the option to interact anonymously whenever it is lawful and practicable to do.

Transborder Data Flows

ICSEI can only transfer personal information to a recipient in a foreign country in circumstances where the information will have appropriate protection.

Sensitive Information

ICSEI will not collect sensitive information unless the individual has consented, it is required by law or in other special specified circumstances, for example, relating to health services provision and individual or public health or safety.

Personal Information

ICSEI collects Personal Information (e.g. contact details), and strives to ensure that its records are as accurate, complete and up-to-date as possible.

Purpose and Use of Personal Information

ICSEI collects Personal Information from its members to satisfy entry requirements, to provide products and services, and to promote professional networking among members.

ICSEI collects Personal Information from clients who access products and services (e.g. website) for statistical and research purposes.

Publication of Personal Information

ICSEI only publishes personal information that it has collected in the context of the above purposes, or if individuals have consented to disclosure. Personal information collected by ICSEI will not be disclosed to a third party (i.e. beyond Council membership) except when authorised by the individual(s) concerned.

Access to Personal Information

Members or clients who wish to know what, if any, personal information ICSEI holds, or who wish to correct such information, may access and correct their own personal information by contacting ICSEI in writing:

  • admin@icsei.net
  • ICSEI, 86 Ellison Rd, Springwood 2777, NSW, Australia.

Security of Personal Information

Personal information is held in the strictest confidence. ICSEI takes every reasonable step to ensure that the personal information held in our database is not subject to loss, misuse or unauthorised access or alteration. ICSEI also takes every reasonable step to destroy or permanently de-identify personal information that is no longer required.

Your use of the ICSEI website is subject to the terms set out below ('Terms'). In the Terms:

  • 'You' are the user of the Website;
  • 'Website' is the website that you are currently using, but does not include websites to which this website has links;
  • 'Content' is the content of this Website that is visible through use of a web browser.
  • This Website contains material (Content) that is subject to copyright and other intellectual property rights owned by ICSEI.

In relation to the material in any form on this Website you may:

  • (a) access the Content for the purpose of non-commercial education and information uses; and
  • (b) print out the Content provided the copyright notice appears on each printed page.

Except as permitted by these Terms and Conditions or by law, you are not permitted to use, copy or reproduce the content or this website or any part of it, including without limitation, reproducing all or part of the Content or Website on another website, unless you have received the prior written consent of ICSEI to do so.

The content of any website which is referred to at this website or hyper-linked to this website is not affiliated with, endorsed or sponsored by ICSEI unless expressly stated to the contrary.

All trademarks, logos and other marks shown at this website are the property of their respective owners.

ICSEI has compiled the content of this website in good faith and has endeavoured to ensure that all content is accurate and does not breach any entity rights at the time of its inclusion. However, the content may contain unintentional errors and is provided 'as is'.

Readers are strongly advised to undertake their own independent research and obtain professional advice before relying upon any information whatsoever found at this website.

To the maximum extent lawful, ICSEI:

  • (a) excludes all warranties in respect of the Website and the Content; and
  • (b) is not liable for:
  • (i) any loss or damage however caused resulting from the use of the website or the content; or
  • (ii) any incidental, special or consequential damages of any nature arising from the use of or inability to use the Website or the Content.

Security Capabilities and Policy for Transmission of Payment Card Details

ICSEI transfers your credit card details to eWay using 256 bit secure socket layer (SSL) encryption and we do not store them. Our payments are handled by eWay, an Australian payment gateway that has been operating for over 10 years.

Payment Methods

Credit Card via Secured Website

Members can use ICSEI online purchasing systems and pay with a Visa or Mastercard.

Credit Card via Telephone

Members are welcome to phone ICSEI with an order and provide their credit details for payment at the time of placing your order.

Direct Deposit

ICSEI is happy to accept payments made directly to our bank account via funds transfer. To use this option please select Direct Deposit in the checkout process. Please note that our website will show our bank details on the confirmation page. Please use your name or order number as a reference so we can match the payments up on our end for faster shipping.

Your order will only be dispatched once the funds have cleared into our bank account.

Cheque or Money Orders

ICSEI is happy to accept either Business or Personal cheques & money orders made out to ICSEI. Please select the Cheque/Money Order option in checkout and our postal address will be shown to you. Payments must be in Australian dollars.

Your order will only be dispatched once the funds have cleared into our bank account.

Delivery

ICSEI will deliver through the appointed mailing agency or by electronic means depending on the type of purchase.

Whilst all care is taken when packaging goods, should anything in your package be damaged during transit please advise by emailing ICSEI within 5 working days of receipt of goods to discuss your situation.

We endeavour to have all orders dispatched within 3 workings days of your order being placed once payment has cleared into our account. If/when stocks are low, delivery may be delayed. If your order is urgent we strongly suggest you contact us to discuss your needs first to make sure that the products will be available in time for your required date before your order is placed.

Refunds and Exchanges

ICSEI do not offer any type of refund on goods that have been wrongly selected or change of mind.

Please feel free to contact us personally in regards to your individual situation should you wish to discuss refunds or exchanges in more detail.